While some have been monitoring the threat of COVID-19 for a while, for many, the gravity of the situation seemed to spike incredibly quickly, turning our world upside down. Leaders in government, healthcare, and business are scrambling to deal with an unprecedented situation.
They are being pressed to make decisions and communicate with speed in the absence of complete information and against a backdrop of chaos and anxiety. Employees are looking to their leaders to be a steady presence during a time of chaos. How can leaders communicate competence while maintaining the human element of connection?
